A clear, sequential process from first contact to final diagnosis. No surprises, no undefined steps — you know exactly what to expect at each stage.
The diagnosis follows a defined sequence. Each step builds on the previous one, ensuring that the final deliverable reflects a thorough understanding of your operation.
You reach out by phone, WhatsApp, or the contact form. We have a brief conversation about your store — type, size, location, and what you're experiencing. This helps us understand the context before we visit.
We coordinate a time that works for your operation. We typically visit during a normal business day so we can observe the store functioning as it normally does — not staged for our arrival.
We spend time at your location observing how the operation runs. We look at merchandise flow, storage conditions, refrigeration setup, delivery patterns, and how transactions are recorded. We ask questions — but we observe first.
We systematically go through each cost category with you. Fixed costs: rent, utilities, any regular service payments. Variable costs: ice, transport, supplier invoices, spoilage records (if they exist), fiado ledgers. We document everything we find.
We take what we've gathered and build the visual cost map. We categorize costs, identify patterns, calculate relative weights, and pinpoint the specific areas where money is leaking most significantly.
For each identified cost leak, we develop a concrete, specific action. Not "reduce spoilage" — but "implement a first-in, first-out rotation system for perishables with a daily check of items within 3 days of expiry." Specific enough to act on immediately.
We present the complete diagnosis to you in person. You receive the visual cost map, the prioritized action list, and the full cost category breakdown. We walk through each finding together and answer your questions.
The visit typically takes between two and four hours, depending on the size and complexity of the operation. Smaller despensas may take less time; larger minimarkets with more complex cost structures may require more.
Gather whatever records you have — supplier invoices, utility bills, any fiado notebooks, rent receipts. If you don't have formal records, that's fine too. We work with what exists and note what doesn't.
No. Accounting involves preparing financial statements, maintaining books, and handling tax obligations. We do operational cost diagnosis — we examine where costs are occurring and how they affect your margin. For accounting needs, you need a licensed contador.
The diagnosis gives you a clear picture and a prioritized action list. What you do with it is entirely your decision. Some store owners implement changes immediately; others use the information to plan over time. The diagnosis is yours to use as you see fit.
Our base is in Presidente Franco, but we work with stores throughout the region. Contact us to discuss your location and we'll let you know if we can reach you.
Reach out to us and tell us about your store. We'll discuss whether a diagnosis makes sense for your situation and answer any questions you have.
