How We Work

Our approach is built on one principle: go to the source. We don't analyze from a distance — we come to your location and examine your operation directly.

On-Site, Hands-On, Specific

Every store is different. The cost profile of a despensa in Presidente Franco is not the same as a minimarket in another neighborhood. Generic advice doesn't solve specific problems. We work from what we actually observe.

Estomado team conducting an on-site store visit and cost review

Why On-Site Matters

Costs that look small on paper often reveal their true scale when you see the physical reality. A store buying ice twice a day, every day, has a different cost profile than one that buys it weekly. You can't see that from a spreadsheet.

We observe how merchandise is stored, how products are handled, how the cooler runs, how deliveries arrive, how fiado is recorded (or not). These observations inform the diagnosis in ways that no document review can replicate.

The result is a diagnosis that reflects your actual operation — not a theoretical model of what a store like yours might look like.

What Guides the Work

Observation First

We look before we conclude. Time spent observing the actual operation produces more accurate diagnoses than any questionnaire.

Every Category Examined

We don't skip cost categories that seem small. Small costs that occur daily are often larger than large costs that occur rarely.

Concrete Actions Only

The deliverable includes specific, actionable steps — not general recommendations. Each action addresses an identified cost leak directly.

Visual Communication

Numbers alone don't create understanding. We present findings visually so the full picture is clear at a glance — not buried in a report.

No Accounting Scope

We are operational cost specialists. We do not prepare financial statements, handle bookkeeping, or file tax declarations.

Respect for the Business

We understand that fiado, family labor, and community credit are part of how neighborhood commerce works. We document costs — we don't judge how you run your store.

The Diagnosis Deliverable

At the end of the process, you receive a structured package that gives you a clear view of your cost situation and what to do about it.

Visual Cost Map

A clear visual representation of all identified cost categories, their relative weight, and their relationship to your revenue. Makes the full picture visible at once.

Prioritized Action List

Concrete steps organized by impact and feasibility. You know exactly what to address first and how to approach each identified leak.

Cost Category Breakdown

Detailed documentation of each cost area examined — what we found, how it was measured, and what it represents in context of your operation.

In-Person Walkthrough

We present the findings to you directly. You can ask questions, clarify points, and discuss the specific actions before we finalize the document.

Scope clarification: The diagnosis covers operational costs only. It does not constitute accounting advice, financial reporting, or tax guidance. For those needs, a licensed accountant (contador) is the appropriate professional.