Privacy Policy

This Privacy Policy describes how Estomado ("we," "us," or "our"), operating at Av Monday, Pdte. Franco 7700, Paraguay, collects, uses, and protects personal information provided by visitors to estomado.com and users of our operational cost diagnosis services. This policy is governed by the laws of the Republic of Paraguay, including Law No. 1682/2001 on the Protection of Personal Data and its amendments.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our website form, by phone, or by email, we may collect:

• Full name
• Email address
• Phone number
• Type and location of your store
• Any other information you choose to include in your message

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website (if applicable)
• Date and time of visit

This information is collected through cookies and similar technologies. See our Cookie Policy for more details.

1.3 Information Collected During Service Delivery

When we conduct an on-site cost diagnosis at your store, we may collect operational information about your business, including cost records, invoices, and other documents you choose to share with us. This information is used solely for the purpose of preparing your diagnosis report and is not shared with third parties.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and communicate with you about our services
• To schedule and conduct on-site visits and prepare cost diagnoses
• To deliver the diagnosis report and follow-up communications
• To improve our website and service quality
• To comply with legal obligations under Paraguayan law
• To analyze website usage patterns (only with your consent for analytics cookies)

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit our contact form, you provide explicit consent for us to process your data to respond to your inquiry.
• Contractual necessity: When you engage our services, processing is necessary to fulfill our service agreement.
• Legitimate interests: We may process certain data based on our legitimate interest in operating and improving our business, provided this does not override your rights.
• Legal obligation: We may process data when required by applicable Paraguayan law.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share data with trusted third-party service providers who assist us in operating our website or delivering our services, subject to confidentiality agreements.
• Legal requirements: We may disclose information when required by law, court order, or governmental authority in Paraguay.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact form submissions are retained for a maximum of two years from the date of last contact. Business operational data collected during service delivery is retained for the duration of the service relationship and for a reasonable period thereafter, not exceeding five years, unless a longer retention period is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission protocols and restricted access to personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Paraguayan Law No. 1682/2001 and applicable regulations, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of rectification: You may request correction of inaccurate or incomplete data.
• Right of deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to object: You may object to certain types of processing, including processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@estomado.com or by phone at +595 983 610 698. We will respond to your request within 30 days.

8. Cookies

Our website uses cookies and similar technologies. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@estomado.com
• Phone: +595 983 610 698
• Address: Av Monday, Pdte. Franco 7700, Paraguay